Telehealth Pearls, Pitfalls, and Strategies to Improve Patient Experience

Telehealth has been in use for years across multiple settings, but in the age of COVID it has seen an unprecedented and unexpected explosion in popularity. Many mental health providers now find themselves forced by circumstance to adapt to new technologies and new ways of interacting with their patients.

In this session, Dr. James Armontrout will discuss telehealth learnings drawn from his expertise in psychiatry, technology, and law, and from his own experience providing telehealth services in settings that range from outpatient clinics to high security correctional settings.

Dr. Armontrout will discuss some of the risks and benefits of a telehealth practice, placing particular emphasis on the potential pitfalls — both legal and clinical — that may be encountered in the telehealth setting. He will share strategies for improving patient experience and for managing challenges and emergencies when they arise. Dr. Armontrout will speak to telehealth across settings, including corrections, forensic settings, clinic-based settings, and telehealth to home.